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Voicetech's Interactive Voice Response solutions are based on open standards, Internet Protocol (IP) and speech recognition technologies. The uniqueness of Voicetech's approach is that its architecture enables scalability, reliability and sustainability.
VoisFusion
VoisFusion is a robust platform to develop and deploy DTMF (touch-tone) applications.
The product is highly scalable, reliable and sustainable. The unprecedented state-machine driven application and modular architecture enables its applications in industries as diverse as airlines, banking, insurance, network service providers and others.
100 % modular architecture: For choice at every feature level
The VoisFusion platform is completely modular and supports integration of new features with minimal impact to the architecture.
Voicetech's solutions eliminate the need for the customer to be dependant on proprietary hardware. This approach helps a customer organization to customize the solution to their exact requirements.
Platform performance is critical to ensure a good ROI (Return On Investment). VoisFusion is architected by industry veterans whose pivotal goal is to provide a good customer experience.
VoisFusion is qualified with real world applications across verticals to ensure highest quality for customers. It is also scaleable, reliable and robust.
VoisFusion enables seamless installation of any scale and flawlessly integrates with the world's leading databases.
It does not matter if the load is 1000 calls or a single call, VoisFusion provides the best customer experience.
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Airlines Solutions
Flight Arrival & Departure
Automate the flight arrival and departure information
Alert the customers proactively when there is a change in schedule
Offer the customer choice of delivery mode E-Mail, FAX or SMS
Seat availability & Reservation
Offers your customer greater convenience by
Enabling reservation over the phone
Checking seat availability
Insurance Solutions
Deliver policy status over the phone
Proactive alerts for customers
Maturity of policy
Overdue notice
Phone Banking Solutions
Automate routine balance enquiries
Empower your customer by enabling critical transactions over phone
Offer 24x7 customer transactions
Loan package information
Instant access to real-time loan rates
Financial Solutions
Identify and anticipate suspicious activity
Deliver targeted product for each customer
Hospitality Solutions
Automated room reservation
Integrated alarm and wakeup calls
Latest billing information
Call Center Solutions
Automated complaint booking
Billing disputes
Payment schedules
Automated responses for status of complaints
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TECHNICAL SPECIFICATIONS
Operating System - Windows 2000 Server, Windows 2003 Server
PSTN Connectivity
Telephony protocols
E1 CAS, ISDN, SS7
Transfers
Hookflash, RLT
PBX interface
Alcatel A4400, Siemens Hipath 3800, Siemens Hipath 4000
CTI support
TSAPI
Web Support
Microsoft IIS, Apache
Reports
Standard reports on call volumes 24-hours with hourly breakup, 7 days with daily breakup and 30-days with daily breakup reports are distributed with the platform.
Billing records
Call Detailed Records (CDR) with DNIS, CLIP (ANI), Call start / end, end-user choices and application details are all provided in leading databases.
OA & M
Advance management of multiple applications using our unique web-based provisioning system.
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